Marketing performance Archives | Nielsen Audience Is Everything™ Fri, 26 May 2023 16:09:05 +0000 en-US hourly 1 https://www.nielsen.com/wp-content/uploads/sites/2/2021/10/cropped-nielsen_favicon_512x512-1.png?w=32 Marketing performance Archives | Nielsen 32 32 197901765 Channel overload is hurting full-funnel marketing effectiveness and ROI confidence https://www.nielsen.com/insights/2023/channel-overload-hurting-full-funnel-marketing-effectiveness-and-roi-confidence/ Wed, 24 May 2023 12:00:00 +0000 https://www.nielsen.com/?post_type=insight&p=1265286 Using multiple tools to measure campaign performance is common, but it can impede full-funnel marketing confidence. Learn...

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Pick a channel, any channel. 

With so many to choose from, marketers have their hands full as they weigh the options, allocate their budgets, and then validate their decisions. And as varied as the measurement landscape is today, the challenges will only increase as new channels come to market—unless marketers shift to think more holistically about their measurement.

Marketers aren’t confident in channel-level measurement

Across traditional and digital media, marketers have 15 different channels1 at their disposal. Despite this fragmentation, just under 70% of the global marketers surveyed for the 2023 Nielsen Annual Marketing Report believe they have the right marketing technology to measure the aggregate returns on their investment. The flipside, however, is that their stated confidence in ROI measurement at the individual channel level is much lower—which stands in stark contrast to their full-funnel marketing confidence.

The gap between holistic and channel-level confidence highlights a primary flaw in leveraging channel-specific marketing tools to assess overall marketing effectiveness. Arriving at a single metric for reach and frequency across channels is incredibly difficult, and sentiment from global marketers underscores the inherent complexities, especially across many of the digital channels that marketers are investing more in.

Even when believing in their martech, global marketers acknowledge the problem, with only 54%, on average, expressing confidence in their full-funnel media measurement capabilities (i.e., end-to-end measurement). Confidence is slightly higher in EMEA and slightly lower in Asia-Pacific.

Given the challenges associated with cross-media ROI measurement, such as quality audience data and reduced use of existing marketing technology, 52% of global marketers, on average, are currently solely focused on reach and frequency metrics.

Multiple tools widen process gaps and information silos

To keep up with the growing media options, many marketers report using an array of tools and solutions to measure their campaign performance. This isn’t surprising, but it can complicate the road to holistic measurement. The more tools you work with, the more datasets your systems—and people—have to be ready to ingest. And each one takes time. Add to that the historically different methodologies for linear and digital measurement and it’s clear to see the need and difficulty of arriving at comparable, deduplicated metrics. Globally, 62% of marketers, on average, use multiple measurement tools for their cross-media measurement. Comparatively, just 34% report using one.

Globally, marketers know how important comparable metrics are in understanding the effectiveness of their ad spending. Amid an increasingly rich media landscape that will continue to offer new experiences in the years ahead, marketers should consider tools, solutions and metrics that are media-agnostic to achieve their long-term measurement—and business—objectives. Without a comprehensive view of the audience, marketers won’t have a complete view of campaign performance.

For additional insights, download the 2023 Nielsen Annual Marketing Report.

Note

1 Traditional: Radio, linear TV, print, direct mail, OOH, cinema. Digital: Email, search, social media, podcast, digital display, digital video, OTT/CTV, streaming audio, native ads.

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As media options proliferate, quality audience data is the key to delivering marketing impact https://www.nielsen.com/insights/2023/as-media-options-proliferate-quality-audience-data-is-the-key-to-delivering-marketing-impact/ Thu, 04 May 2023 12:00:00 +0000 https://www.nielsen.com/?post_type=insight&p=1255677 Learn how quality audience data is the key to delivering marketing impact and bridging the gap as device and channel...

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By 2025, experts believe the world will be rife with about 175 zettabytes of data. It would take 1.8 billion years to download that much data with an average internet connection. For marketers, this much data could pose a challenge, seeing as how their task is identifying who, out of the 8 billion people1 on the planet, is generating the data that best represents their target audience.

To do their jobs, marketers need information that’s representative of people, not devices or digital signals. However, only 23% of the marketers surveyed for Nielsen’s 2023 Annual Marketing Report strongly agree that they have the quality audience data they need to get the most out of their media budgets. In Asia-Pacific and Europe, the Middle East and Africa, it drops to 21%.

Well aware of how audiences are engaging with media, marketers continue increasing their spending across digital channels, especially CTV, social media and digital video. Without quality audience data, however, many will lack insight into whether they’re reaching the right audiences—the primary cross-media measurement metric of 52% of marketers surveyed for Nielsen’s 2023 Annual Marketing Report. And when we look at where audiences are spending most of their time, time with digital channels continues to grow. 

In fourth-quarter 2022, for example, U.S. audiences spent an average of five hours and 13 minutes per day2 accessing media with their digital devices3, accounting for more than 52% of their daily time with media.

The incredible growth of streaming use adds yet another set of data to the cross-media scenario, and some companies are using the data from smart TVs for measurement purposes. There is no discounting the importance of this data, but by itself, this data only tells us what’s on the screen. Without knowing who’s engaged with what’s on the screen, marketers don’t have ample information to make critical ad spending decisions. In fact, a Nielsen study conducted at the end of 2022 illustrates the shortcomings of smart TV data as a measurement source. In short, smart TV data can’t accurately tell you how many are watching. 

When combined with information that details representative, person-level behavior, smart TV data sets provide significant scale to the science of audience measurement. Importantly, the World Federation of Advertisers, the Association of National Advertisers and the comparable organizations in over 30 other nations believe the future of audience measurement should include a combination of quality panels and big data.

The customer has always been the North Star for marketers, and the growing number of media options doesn’t change that. It does, however, place increasing pressure on marketers’ ability to engage with them, especially when there’s a gap between digital signals and actual people. Bridging that gap will be critical as device and channel fragmentation increase. The lack of demographic information in big data highlights the importance of representative, person-level behavior in any measurement solution. After all, without the audience, it’s just data.

For additional insight, download the 2023 Nielsen Annual Marketing Report.

Notes

  1. World Population Prospects Report
  2. Nielsen National TV Panel
  3. Connected TV devices, internet on a computer, app/web use via smartphone, app/web use via tablet

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In emerging media, brand recall is the biggest driver of lift https://www.nielsen.com/insights/2023/in-emerging-media-brand-recall-is-the-biggest-driver-of-lift/ Thu, 04 May 2023 11:00:00 +0000 https://www.nielsen.com/?post_type=insight&p=1261472 When it comes to brand lift in emerging media, brand recall is just as critical as it is in traditional media.

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New research, detailed in our 2023 Brand Lift Report: Building Brands with Emerging Media, confirms that brand recall—what audiences remember about a brand—is just as critical to driving brand lift in emerging channels like podcasts, influencer marketing and branded content as it is in more traditional ones. In fact, when we look at the top five drivers of brand lift across these channels, nothing is more important than brand recall. While somewhat intuitive, this finding highlights that brands need more than just creativity in their advertising.

Infographic - Five drivers of brand lift in emerging media

When it comes to brand lift benchmarks like awareness and purchase intent, recall is even slightly more important than a person’s baseline awareness for a brand. In looking at the five key drivers and baseline awareness, brand recall influences 38.7% of brand lift in emerging media; baseline awareness comes in second at 37.5%.

Infographic - How brand lift drivers measure up in emerging media

The value of tracking brand recall in emerging channels

Understanding the importance of brand recall in emerging media channels comes at an important time, as global marketers continue to increase their ad spending across digital channels, with social media, native advertising and podcasts leading the way. According to the global survey Nielsen fielded to support our 2023 Annual Marketing Report, global marketers plan to increase their spending across these three media types as follows:

  • Social media: 59% planned increase
  • Native advertising: 48% planned increase
  • Podcasts: 38% planned increase

These planned increases reflect growing audience engagement with digital channels and the fact that global marketers continue to focus on brand awareness and new customer acquisition—a trend that we’ve seen hold steady in each of the annual marketing reports that Nielsen has produced since 2020.

Emerging media’s role in driving overall brand lift

For brands, leveraging these emerging marketing channels can be a gamechanger when the goal is raising awareness. Advertisements in podcasts, for example, have the potential to boost brand awareness by 13 percentage points1. From a brand awareness perspective, podcast advertising touts an aided recall rate of 71%, significantly higher than the 50% associated with people who aren’t exposed to an ad.

Infographic - Top funnel effectiveness across podcasts

Podcasts, like influencers, offer brands the opportunity to convey their messages through an industry voice instead of their own, which speaks to the uniqueness of these channels. From a brand awareness standpoint, however, Nielsen Podcast Ad Effectiveness data shows that host-read ads perform just slightly better than non-host-read ads. Within the podcast space, host-read ads have a bigger impact in mid- and lower-funnel activations.

Influencer marketing and branded content present similar opportunity, as they have the potential to improve brand awareness by nine and 10 percentage points2, respectively. From a brand awareness perspective, influencer marketing boasts an aided recall rate of 79%, notably higher than the 62% unaided recall rate. Similarly, branded content touts an aided recall rate of 81%, significantly higher than the 63% unaided recall rate.

Infographic - Top funnel effectiveness across branded content

Despite the economic headwinds at the start of the year, nearly 70% of the global marketers surveyed for this year’s annual marketing report expect their budgets to increase. And with a focus on awareness and customer acquisition, marketers are focused on channels that are attracting larger audiences. In the U.S. for example, marketers spent $43.1 billion3 on social media last year, up from just $20.6 billion a year earlier. By tracking brand recall performance, you’re setting up the rest of your funnel up for success. And by understanding emerging media’s role in delivering brand recall and overall brand lift, you have a sharper sense of how to widen your mix and use each channel to their best advantage.

For additional insights, download our 2023 Brand Lift Report: Building Brands with Emerging Media.

Notes

 1 Nielsen podcast brand impact norms database, Q4 2022
 2 Nielsen branded content impact norms database, 2018-2022
 3 Nielsen Ad Intel

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Environmental ROI drivers: Unlocking insights to lift performance https://www.nielsen.com/insights/2022/environmental-roi-drivers-unlocking-insights-to-lift-performance/ Tue, 20 Dec 2022 14:05:11 +0000 https://www.nielsen.com/?post_type=insight&p=1178450 ...

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During times of economic slowdown, optimizing ad spend without sacrificing revenue should be every marketer’s goal. To do that, an understanding of what drives ROI for your target region is needed, but if you’re only focusing on campaign execution, you’re missing half the picture. In addition to identifying executional ROI drivers—things like budget planning, media channel allocation and in-flight campaign optimization—to maximize returns, marketers need an understanding of the environmental ROI drivers influencing their campaigns.

Environmental drivers are outside of a marketer’s control and are market-specific—like competitive landscape and consumer dynamics—but they nevertheless have an impact on ad performance. Look to these drivers of ROI to unlock insights that can lift performance.

Top Environmental ROI drivers


Brand size and category dynamics
The larger the brand and the larger the category, the more opportunity there is to drive incremental purchase through effective marketing and media. In fact, Nielsen Compass data has found large brands typically have media ROIs that are about 3.5X those of small brands.

For marketers managing small brands this means that, while bigger brands will have an advantage, there is also tremendous value in investing in the growth of smaller brands, as ROIs will grow in line with the brand.

Other aspects to consider are the level of competitive activity (media landscape) and elasticity of consumption (consumer demand), both of which can impact cost and ROI. Highly-competitive categories, for example, might produce lower ROI since there is more competition for the same volume, driving up costs. Categories with inelastic consumption, or a more fixed consumer demand, like durables or toilet paper, face similar struggles in crowded markets. On the other hand, more elastic categories like snacks or beverages provide opportunities for increased consumer demand and, in turn, increased sales and higher ROI.

Media environment dynamics
While marketers can do things to manage cost in terms of channel optimization, variations in media cost by geographic market can throw a wrench into even the most carefully-planned budget. Media channel penetration, effectiveness and even consumer viewing preferences can vary from market to market, all affecting media cost and potential returns.

The average cost per impression in some markets, for instance, can be up to 7X higher than other markets for the exact same tactic1. And in markets with heavy viewership on ad-free platforms, average costs for advertising can surge substantially due to limited supply.


Market Economic Opportunity
ROI can also be impacted by the economic opportunity afforded by a particular geographic location. Countries with larger populations, higher gross domestic product (GDP) and lower unemployment are more likely to produce higher ROIs. For example, the U.S. is one of only 17 countries with a GDP of $1 trillion or more, and when combined with an unemployment rate below 5%, ROI potential is higher in the U.S. than in regions that have smaller economies or higher unemployment. Importantly, the magnitude of difference in these metrics will impact potential returns from market to market. So, while the U.S. and Indonesia both have GDP over $1 trillion, the U.S. economy is more than 19X larger, which is a significant difference when measuring ad spend impact.

Understanding the impact that environmental ROI drivers have and properly accounting for that leads to more accurate ROI estimates. Nielsen predictive ROI (PROI) data found that data-driven predictions were up to 65% more accurate than using norms and benchmarks alone.


Because environmental ROI drivers change from market to market, accounting for their impact when predicting outcomes—and accurately measuring campaign performance—are critical for advertisers. Those able to identify top ROI drivers for their markets and adjust ad spend accordingly see impressive results. The Nielsen Compass Database shows that top markets can have returns that are 3-6X higher than bottom markets for the same tactic, and at the regional level, the difference between a high and low performing region can be up to 85%.


Notes:

  1. Nielsen Compass database

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Executional ROI drivers: Optimizing campaigns to maximize returns https://www.nielsen.com/insights/2022/executional-roi-drivers-optimize-campaigns-to-maximize-roi/ Mon, 28 Nov 2022 13:00:00 +0000 https://www.nielsen.com/?post_type=insight&p=1142896 In order to optimize media spend—and ROI—marketers need to identify which executional ROI drivers are important for...

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In the face of a likely global recession, marketers are under pressure to justify marketing budgets, defend ad spend and deliver returns on their media investments. But the increasing complexity of the media landscape makes tracking and predicting ROI difficult, and only 54% of global marketers are confident in their ability to measure full-funnel ROI. In order to optimize media spend and campaign creative to increase returns on media spend, advertisers first need to understand and identify which executional ROI drivers—like tactics, channels and brand—are important for their target region.

The Nielsen Compass Database shows a significant difference in return on advertising spend by market and region. Top markets can have returns that are 3-6X higher than bottom markets for the same tactic, and at the regional level, the difference between a high and low performing region can be up to 85%.

Top markets can produce 3-6X ROI for the same tactic compared to other markets.


In general, ROI drivers fall into two categories: executional and environmental. Executional ROI drivers are what marketers can do to optimize ad performance through data-driven decision-making, like budget planning, media channel allocation and in-flight campaign optimization. Environmental factors are the market-specific drivers, like competitive landscape and consumer habits, outside of a marketer’s control that nevertheless have an impact on ad performance. 

With so much variation in media effectiveness across situations, marketers need to understand major drivers of ROI at the market level to unlock insights that can lift performance. 

Top executional ROI drivers


Media planning excellence 

Every successful media campaign starts with a solid foundation. Media planning and strategy are essential elements in any campaign, but many marketers fail to realize the impact planning can have on ROI outcomes. Balancing the amount of media support needed with cost and reach is tricky, but brands that are able to dial in optimal levels for each will maximize return on ad spend while lowering overall media costs. 

Amount 
When it comes to ad spend, most marketers are erring on the side of caution, and timidity is limiting ROI opportunities. A Nielsen study of media plans found that only 25% of channel-level investments were too high to maximize ROI, and within this group, the median overspend amount was 32%. And while reducing spend would improve channel ROI by a modest 4%, brands would also see significantly reduced sales volume due to a drop in ad-driven sales.

Brands that hit the right media investment levels can improve ROI by a median of 50%
Nielsen Predictive ROI Database, May 2022

Underspending, on the other hand, is a significant challenge. Nielsen’s 2022 ROI Report found that 50% of planned media channel investments were too low to achieve maximum ROI. The median underinvestment level was 52%—a large gap that most brands won’t be able to close in a single planning cycle. But brands that do close the gap can improve ROI by a median of 50.3%.

Cost
When it comes to minimizing cost, it’s not as simple as choosing the least-expensive media channels, as there is often variation on both cost and performance within even a single channel. Digital video, for example, has a typical range of variation in cost of about 2-3X within a country, according to Nielsen data.

If a premium digital video ad is more expensive than a non-premium ad, for example, but the premium ad has a greater positive impact on ROI, then the higher upfront cost is money well spent. To determine which channels provide the best value and drive the most ROI per market, advertisers need to be able to measure and attribute ROI granulary, so they can optimize channels and tactics for each region.

Targeting
Getting your ad in front of the most receptive audience is critical.  Reach and audience composition metrics don’t just help marketers understand who they’re reaching, they can also help them drive better sales outcomes. 

A recent analysis using Nielsen Digital Ad Ratings found that ad partners that served fewer ads to their target audience saw an average ROI of $0.25 per $1 spend, while those who delivered more ads to their target audience realized an average ROI of $2.60 per $1 spent. 


Messaging and creative excellence

In a media landscape where consumers have more choices than ever before, staying top-of-mind with consumers often comes down to creative excellence. According to a recent Nielsen study commissioned by Google, ads perform best when they draw attention, feature the brand, connect personally with audiences and direct them to take action. Campaigns that delivered ads following those principles saw a 30% higher sales lift than those that didn’t. And the more message and platform testing a brand does will likely increase positive returns.

Campaigns with strong creative deliver 30% higher ROI


The complexity of executional ROI drivers and how they change from brand to brand and channel to channel make it critical for advertisers to be able to customize their media plans to their unique situations. And with so many factors affecting campaign execution, the more customization of inputs that marketers consider, the more accurate their ROI projections can be. In fact, Nielsen predictive ROI (PROI) data found that data-driven predictions were up to 65% more accurate than using norms and benchmarks alone.

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Granular data drives better accuracy in your market predictions https://www.nielsen.com/insights/2022/marketing-mix-modeling/ Thu, 22 Sep 2022 00:00:00 +0000 https://www.nielsen.com/?post_type=insight&p=1105427 Just as each of Japan’s prefectures are unique, their markets come with distinct opportunities and challenges that...

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Just as each of Japan’s prefectures are unique, their markets come with distinct opportunities and challenges that advertisers need to navigate to achieve marketing success. So, is your marketing mix accounting for these differences? In this special collaborative report between Nielsen, Google and Meta on Marketing Mix Modeling (MMM), we bring to you an in-depth analysis of 19 Nielsen models from Japan to showcase how regional-level data compares to national-level data. The report details:

  • Why gathering the right level of data is key
  • The correlation between data granularity and forecasting accuracy
  • How a more precise MMM model can help you make better marketing decisions across different markets.

This report is available in English and Japanese. To download the report in your preferred language, toggle the language option in the main menu.

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In the search for growth, what’s a media seller to do? https://www.nielsen.com/insights/2022/in-the-search-for-growth-whats-a-media-seller-to-do/ Thu, 08 Sep 2022 12:00:00 +0000 https://www.nielsen.com/?post_type=insight&p=1091479 For media sellers, increasing competition—both within specific channels and in adjacent channels—has never been...

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The importance of brand awareness and new customer acquisition elevated this year among the marketers surveyed for Nielsen’s 2022 Annual Marketing Report, but there isn’t a marketer on the planet who’s not laser focused on growing their return on investment (ROI). For media sellers, increasing competition—both within specific channels and in adjacent channels—has never been higher, which adds new layers of nuance on the road to finding new growth.

Historically, media sellers have relied on two proven strategies to boost their returns:

  • Acquire more of the advertising dollars being spent (e.g., gain share)
  • Raise the price of their advertising (e.g., boost CPMs)

Both options require media owners to prove the attractiveness of their media, which is critical in proper ad pricing and securing a greater portion of the ad dollars being spent. 

In an ideal world, sellers would seek to grow—in perpetuity—through a combination of both strategies. The circumstances where that’s feasible, however, are few and far between. So, when considering these two options, sellers should start by assessing how their media is faring with respect to other options, and not just those within the same channel or those that are most comparable.

For example, a media owner’s television ads might be outperforming industry benchmarks, but sellers can’t afford to think too narrowly when evaluating channel and platform effectiveness. Case in point, TV remains a dominant channel for advertising, but ROI from TV has been in decline over the past two or three years. This suggests that while buyers and sellers continue to view TV favorably, the channel may be facing pricing pressure as other options drive better results.

Comparatively, paid ads on social media deliver 1.7x the short-term ROI globally of TV even though brands are spending two-thirds less on them. Given the higher ROI, social media has pricing power, allowing sellers to justifiably increase CPMs. No decisions, however, should be made based on aggregated data. ROI performance varies by market and subchannel, and the best way to maximize success is to invest in the granularity that provides case-specific guidance.

In addition to assessing channel and platform performance, media sellers should be mindful that many buyers aren’t spending enough to break through. Said differently, advertisers may pull back on spending simply because they aren’t achieving the returns they’re looking for. But when we look at data from a cross-channel analysis of planned media spending, we can see that 50% of planned investments are too low to be effective. This presents an opportunity for sellers.

Globally, the prevalence of underspending is significant. Among those that are underinvesting, the median under-investment is 52%. This gap might be too big to close in a single planning session, but those that do have the opportunity to improve their ROI by a median of 50.3%. Armed with this data, which supports higher spending, media sellers are better positioned to help advertisers and media buyers allocate their spending to better achieve their desired returns.

In thinking about advertiser ROI, media owners should be thinking about validating the effectiveness of their platforms and channels for both short- and long-term strategies. Measuring the impact of their media for both is critical, simply because channels aren’t usually able to deliver on both objectives. According to Nielsen’s Marketing Mix Models, channels deliver on both revenue and brand metrics just 36% of the time.

Driving sales and awareness is important to clients, and performance for driving brand awareness and conversion will affect how advertisers value media. Helping clients understand that channels don’t typically deliver on both may provide sellers with twice the opportunity to prove value and retain—even grow—spend from clients. 

Along these lines, sellers that only measure the impact of one business strategy may find themselves below average in that one measurement. Comparatively, media sellers that measure for both brand awareness and sales will be more likely to see a positive story most of the time. 

Globally, the importance of measuring for both objectives is highest in the Americas, where channels deliver above-average results on both objectives just 20% of the time. Comparatively, in Asia-Pacific, the percentage is much higher at 42%. When sellers measure the impact of their media on brand and sales outcomes, they’re best positioned to mitigate disappointing results from singularly focused measurement.

While many marketers are leaning into measurement tools to inform their channel and mix allotments, media owners can tap into ROI data to assess the attractiveness of their media and best position it from a pricing and ad share perspective. With an understanding about which platforms and channels deliver on the short- and long-term goals of advertisers, sellers have twice the opportunity to showcase the value and attractiveness of their media.

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Webinar: 3 budgeting strategies to boost media ROI https://www.nielsen.com/insights/2022/webinar-3-budgeting-strategies-to-boost-media-roi/ Mon, 29 Aug 2022 06:11:00 +0000 https://www.nielsen.com/?post_type=insight&p=1100884 In this webinar, Nielsen’s VP of Strategic Insights, Imran Hirani unpacks effective budgeting strategies to boost media...

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Media measurement has never been easy. But now, as the world braces for economic turbulence ahead, marketers must double down on budgeting and measurement strategies that perform under pressure and continue to grow both brand & sales sustainably. In this webinar, Nielsen’s VP of Strategic Insights, Imran Hirani unpacks insights from over 150,000 global studies to determine what’s really driving media ROI. 

Watch the webinar to learn:

  • How to optimize media budgets
  • The key to determining the right channel mix
  • How to overcome measurement hurdles

For additional insights, download our 2022 ROI Report.

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Six tips and best practices to drive better ROI outcomes https://www.nielsen.com/insights/2022/six-tips-and-best-practices-to-drive-better-roi-outcomes/ Fri, 26 Aug 2022 12:00:00 +0000 https://www.nielsen.com/?post_type=insight&p=1100380 To help cut through the data noise, we’ve put together six tips and best practices you can use that harness the power of...

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The fragmented media landscape and sheer volume of new platforms, channels and services has made tracking ROI increasingly complex for marketers. And, while technology to engage, measure, optimize and prove ROI has never been more plentiful, only 54% of global marketers say they are confident in their ability to measure full-funnel ROI. 

Given the ever-expanding list of sources for consumer data, it’s easy to see why marketers find it difficult to glean insights from what are often disparate sets of data. To help cut through the data noise, we’ve put together six tips and best practices you can use that harness the power of data to increase ROI.

Tip 1: Improve targeting to increase ROI

Trying to stretch your marketing budget to cover the constantly expanding media landscape is a challenge. That’s why it’s important to understand the unique reach and frequency of your advertising campaigns across publishers and platforms. According to Nielsen Digital Ad Ratings (DAR), nearly 40% of digital advertising budgets are wasted on the wrong audiences, and targeting efficiency is a strong indicator of ROI performance. 

In a data-driven marketing era, leveraging in-flight indicators to optimize your campaign in near real time is the key to reaching more of your target audience, and increasing ROI. Nielsen recently conducted an analysis to validate that if you deliver the right ad to the right audience, you will improve your ROI, confirming that audience metrics are an early indicator of campaign performance.

In the study, we found that ad partners that served fewer ads to their target audience (lower left cluster) saw an average ROI of $0.25 per $1 spend, while those who delivered more ads to their target audience (upper right cluster) realized an average ROI of $2.60 per $1 spent. 

Tip 2: Measure and maximize brand metrics

Building brand awareness is the top objective for global marketers in 2022, and it’s easy to see why: Nielsen data shows that, on average, a 1-point gain in brand metrics such as awareness and consideration drives a 1% increase in sales. What’s more, awareness and consideration growth improve conversion-oriented marketing efficiency. 

But brands today often measure media’s impact on sales and infrequently measure media’s impact on brand. That’s dangerous because channels rarely perform well on both sales and brand outcomes—in fact this only happens in 36% of cases. To unlock a campaign’s full potential, marketers must use a varied mix with channels that drive both ends of the funnel.

For additional insights, download the Nielsen 2022 ROI Report.

In the face of inflationary pressures, it’s tempting to use incentives and promotions to realize short-term sales lift. But it’s important to remember that ROI is a long game, and media plans that balance those short-term lifts with continual brand building will realize better outcomes. 

Running marketing mix models (MMMs) will help optimize channel mix for short term-sales, and a second analysis can then be done to optimize channel mix for awareness or other upper-funnel metrics. This approach addresses the need to meet short-term sales goals while seeding long-term growth through brand building.

Tip 3: Use creative to drive sales

In an increasingly fragmented media landscape where consumers see an overabundance of ad clutter, getting—and keeping—their attention often comes down to creative excellence. 

A recent Nielsen study, commissioned by Meta, examined three years’ of marketing mix modeling data for 41 brands across a wide range of CPG categories and found that campaigns with high-quality creative achieved 35% greater effectiveness.

Tip 4: New media = new ways to engage

With the wealth of new media platforms and formats available to consumers, marketers have more ways to engage with potential buyers than ever before. And with each new marketing channel, attribution and optimization become critical for identifying which formats will drive the most ROI.

Brands that are investing in newer media and formats are seeing big returns. For example, a Nielsen and Snap study found Augmented Reality ads drove substantially higher ROI than other media, and a Nielsen study with TikTok found brands executing multiple ad formats for their TikTok campaigns drove as much as 12% higher return on ad spending, compared with brands that focused only on an individual ad format. Nielsen’s 2022 ROI Report shows that podcast ads, influencer marketing and branded content ads are also impactful at driving brand metrics.

Tip 5: Optimize spend across regions to see ROI lift

Often brands think poor ROI means they should spend less. However, it may be the case that brands are spending too little to break through and have impact. Nielsen’s 2022 ROI Report found that 50% of media plans are underinvested by a median of 50%. But, if marketing teams committed the ideal amount of resources, their ROI could jump 50%.

There are even more distinctions when you break performance down by region. North America has the highest ROI levels of any of the regions we studied—despite 57% of plans showing under-investment—making it one of the strongest opportunity zones for most brands. Latin America also has tremendous opportunity, with more than half of plans showing under-investment and significant ROI upside from closing the gap. 

Meanwhile, brands in Europe are least likely to be under-investing in media, but are posting the lowest ROIs of all the regions. These brands should invest in granular analytics that help them spot opportunities to grow ROI so that they more closely resemble levels in the rest of the world.

Tip 6: Leverage multiple data sets for deeper insights, better performance 

The most effective marketing tactics combine the power of both behavioral and contextual data to drive the highest ROI. By complementing contextual data with high-quality, deterministically sourced behavioral data, marketers can be more effective and efficient with their marketing campaigns. In fact, according to Nielsen Attribution norms, impressions delivered to audiences using behavioral targeting produce higher ROI than impressions delivered using contextual targeting alone.

Gone are the days of “set it and forget it” marketing campaigns. To keep pace with rapidly changing consumer appetites, brands need adaptive strategies that can pivot and flex as audience behaviors shift. And, as with most marketing challenges, measuring channel effectiveness and optimizing your marketing campaigns becomes much more manageable with the right data—and the right tools to help turn that data into actionable insights.

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In-flight optimization is the key to improving ad delivery https://www.nielsen.com/insights/2022/in-flight-optimization-is-the-key-to-improving-ad-delivery/ Thu, 11 Aug 2022 09:43:00 +0000 https://www.nielsen.com/?post_type=insight&p=1087877 With third-party cookies disappearing, it is more important than ever to make sure that your ads are reaching the intended...

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With third-party cookies disappearing, it is more important than ever to make sure that your ads are reaching the intended target audience.

In addition to utilizing cookieless delivery, it is more important than ever to be able to accurately measure ad performance to confirm you’re matching ads with the right audience. Nielsen recently conducted an analysis of 82 digital advertising campaigns across 15 brands to validate that delivering the right ad to the right audience will improve ROI, confirming that audience metrics are an early indicator of campaign performance.

For marketers concerned with decreased targeting accuracy due to a cookieless future, in-flight campaign optimizations are essential for improving ad delivery performance—and increasing ROI. And every optimization effort begins with accurate measurement.

With the increase of views from connected TVs in recent years, cost per completed view (CPCV) is quickly becoming a key video KPI for advertisers. While this new metric adds a layer of complexity onto campaign measurement—combining on-target rate1 and CPCV, which are typically measured separately—it also offers an additional opportunity for improving your campaigns. By calculating and optimizing the on-target CPCV2, marketers will be able to improve in both indicators.

As an example, consider a campaign targeting males 20-34 years old consisting of digital ads placed on three sites over an 8-week period. Suppose that after the first two weeks of the campaign, Site 3 has the lowest on-target CPCV. In terms of on-target CPCV, lower costs mean more efficient ads, so in-flight campaign optimizations should be focused on lowering total CPCV. In the case of our example, the entire on-target CPCV for the campaign can be lowered by reallocating all or part of the media spend from Sites 1 and 2 to Site 3 in the latter half of the campaign.

As a result, it is possible to get more targeted viewers to watch video ads within the same budget without increasing media costs. In this example, optimizing by looking only at the CPCV would reallocate the budget to Site 1 and miss the opportunity to get more of the target audience to fully view the site.

Knowing how to optimize your campaigns is only the first step. Actually implementing in-flight changes can be a challenge, as some platforms may not allow reallocation of budget after a campaign starts. But, even in campaigns that include sites for which budget cannot be changed after launch, it’s still possible to reallocate those campaign dollars to sites that are performing well, or disburse them among delivery settings, if multiple settings are being used within a single site.

In addition to reallocation of spend, advertisers can modify ad delivery conditions to maximize those dollars. For example, lack of third-party cookies may result in low on-target rates for some campaigns. By changing your data source in-flight, you can increase your targeting accuracy and reach more of your ideal audience.

To reach more of their target audience and drive higher ROI, it’s up to advertisers to harness their creativity, and their data, in order to make the most of their marketing spend. And while campaign optimization may not be a new concept, faced with a cookieless future, advertisers need to adjust how and what they are measuring to stay ahead of industry changes—and the competition 

Notes

1On-target rate = Percentage of total impressions that reached the target audience.
2On-target CPCV = media cost / (number of completed video views x on-target rate)
Ex: If media cost is $10,000 and 10,000 targeted views are completed, on-target CPCV is $1.

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